Order Information. Cycle Sport & Fitness

A “Word” About Ordering From Cycle Sport & Fitness

Cycle Sport & Fitness is a thriving internet retailer, plus a real "brick & mortar" bicycle and fitness equipment store. We have two retail locations, a store in Cleveland Heights, Ohio and a store in Mentor, Ohio. We have been serving the Greater Cleveland, Ohio area since 1931!

Are you tired of dealing with large, impersonal companies where you feel like you are just a number? Are you as fed up with poor customer service, voice mail, phone prompts, and long music-on-hold times as we are? Does anybody in the business or retail world actually answer the phone anymore?

Unlike big-box or mart-type stores, when you call us you will actually talk to a "real person" who will answer the phone promptly during our Normal Business Hours. We don't have a toll-free phone number, but we will call you right back if you request.

We take internet orders either by phone, or through the secure order buttons for hundreds of products listed on our website. We do not sell on Ebay or any other internet auction websites. We are a legitimate authorized dealer of all the products that we sell. When you purchase a product from us you are assured of getting exactly what you ordered, brand new, with factory warranty. Most products are in the original factory cartons. We do not sell used merchandise. You can verify us as a legitimate authorized dealer below. You can also check us out at the Cleveland, Ohio Better Business Bureau website here

Call us, and talk to a "real person"
NO voice mail
NO annoying phone prompts
NO music on hold
NO waiting endlessly on hold
NO irritating phone transfers from department to department

We'll do our best to answer any questions you have. If you have a question we can't answer, we will check into it and call you back. If you have a question or problem with the product you purchased, we will gladly help you over the phone even after your purchase. If your item requires assembly, we will even help "walk you through" assembly questions over the phone. Same phone number, same people, same friendly service whether you are placing an order, just have questions, or need help at a later date.

Privacy Policy
We DO NOT give out your personal information, purchase information, phone number, or email address to anybody!
We DO NOT make solicitation phone calls
We DO NOT send solicitation emails
We DO NOT send solicitation letters

See our Store History here

For questions please email us, or give us a call at 216-321-4977.

For returns, please see our Internet Return Policy

Cleveland, Ohio Better Business Bureau

Go to each of the sites below to verify that we are an authorized dealer. Go to "contact us" for dealer verification, or go to the site's dealer locator and use Ohio, 44118 for our zip code.

Bowflex Treadmills, Dumbbells & Fitness Equipment: www.bowflexcatalog.com
GT Bicycles: www.gtbicycles.com
Hollywood Parking Racks: www.hollywoodracks.com
Raleigh Bicycles, Avenir & CyclePro Products: www.raleighamerica.com
Schwinn Bicycles: www.schwinnbikes.com
Schwinn Exercisers & Fitness Equipment: www.schwinnfitness.com
Saris & Graber Bicycle Racks: www.saris.com
Torker Scooters, Tricycles & Unicycles: www.torkerusa.com

Some products that we sell do not require us to be an "authorized dealer," but please be assured, everything we sell is brand new merchandise with factory warranty.

Two Retail Store Locations:
Cycle Sport & Fitness 2184 South Taylor Road, Cleveland Heights, Ohio 44118 | 216-321-4977
Cycle Sport & Fitness 7802 Munson Road, Mentor, Ohio 44060 | 440-257-2170

For after hours merchandise orders, you may also print out and fax or mail this Merchandise Order Form