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Customer Testimonials

Real Comments from Real Customers!

We started this "Customer Testimonials" page in 2007 and welcome all customer comments. Please drop us a letter or email anytime.

Of course, no product or business is absolutely perfect. We especially want to hear from you if you are not 100% satisfied with our products or service. If we make a mistake, or if you have a problem with the product that you purchased from us, we will do our best to "make it right," and/or help you with any questions or problems that you have.

NO Baloney!  These are actual excerpts from letters and emails from our customers:


April, 2016. Shelly C. from Dallas Texas emails about her Airdyne Reading Stand:  Wow!!  Got it fast!!  Already installed.  Exceptional service!!  Thank you very much!! 

January 3, 2015. Jason J. from Fruitport, MI, writes by email:  "I just wanted to say thanks for being prompt and polite. Good customer service is getting rare. I like to let businesses know when they are doing good work."

December 22, 2014. Chris E., from Chandler AZ emails us:  "I really do appreciate your excellent customer service."

December 5, 2014, from Gail H. in Darien, Illinois by email:  "Wow!! You guys are fast! Thank you-we will have one happy girl Christmas morning!"

December 3, 2014, Craig E. from Garrett, Indiana emails:  Arrived today. Thanks for the excellent service! Craig

March 8, 2014. Jason R. by email:  "Thank you again.  I will definitely be visiting your site again when I need anything relating to cycling.  Your customer service is awesome!"

December 12, 2013. Laurie M. from Huntington Beach, CA emails:  "Thank you for your quick response and great customer service!!"

September 11, 2013. Craig H. from Fairport, NY emails us:  "I received my unicycle yesterday and I just wanted to take time out to thank you for the excellent communication and efficiency in which you handled my order.  I will make it a point to come to you first should I need any parts or accessories in the future- or perhaps even another unicycle once I learn how to ride the crazy thing!"

April 24, 2013. Lori from Nashport, Ohio emails:  "Thanks Tom!  We received the tires today and they are perfect.  You can’t believe the smile it brings to a 17 year olds face to see his new wheelchair tires.  Thank you!"

March 4, 2013. Ken N. from Sterling VA emails:  "Received the (baby) seat today, just in time for a snow storm. Everything looks great, my daughter and I cannot wait for the weather to break. Thanks for the super quick shipping."

February 11, 2013. Robyn from Junction City, KS emails us:  "Superb service…just ordered the scooter a couple of hours ago and you have it shipped already and arriving in time for my Grandsons birthday on the 20th. Fantastic!"

February 8, 2013. Zach from Manheim, Pennsylvania says by email: "The unicycle arrived today exactly as expected. I am very impressed at how fast I got it and the great customer service! Thanks a lot!

January 26, 2013. Bill P. from Moreno Valley, CA emails us: "Thank you for your prompt service and informing me of the status of my order. This type of service is seldom found today and is much appreciated. We won't hesitate to recommend your store to anyone that asks."

November 30, 2012. Susan F. from Saint Augustine, FL emails:  "Wow - I was very impressed when I reviewed your website and the emphasis you place on good service. I continue to be impressed! Many thanks"

November, 26, 2012, Carmen H. from Washington State emails us:  "So refreshing to do business with companies that still offer personal customer service! Really appreciate it and look forward to giving this scooter to our 5 year old for Christmas. Sure she will LOVE it!"

On November 7, 2012, Howard N. from California wrote in an email:  "We really do appreciate your kind offer of a 2013 to offer extra choices. I hope we can direct some more business to you since your customer service is clearly very strong."

August, 2012: Lynn from Cleveland, OH emailed us:  "Thanks for your courteous and excellent help. Even though the bike seat did not work out, I wanted you to know how impressed I am with the customer service I received and the rapid refund!"

June, 2012: Luis C. from Guttenberg, NJ states in an email: "Thanks for your confirmation and excellent customer service"

June, 2012: Steve D. from Lodi, CA emails us: "I've wanted that bike for awhile and your price plus free shipping did it for me and it's due Friday next. Thanks for great service"

June, 2012: Leigh B. emailed us from Costa Mesa, CA: "Hi John! Just wanted to thank you so much for our trail a bike! I'm so happy with it and the service from your store that I'm going to buy another one tomorrow for my husband's bike. Thank you!"

May, 2012 - Jim F. from the Cleveland, Ohio area emails us:  “I am really impressed with the service I have gotten…” and  “I have told everyone I work with about Cycle Sport and the service…”  and  “from now on my bikes will come from Cycle Sport. Thank you once again for your help on this bike.”

April, 2012 - Ray from Poynor, TX says:  "I do appreciate all the time and energy that you have devoted to this one sale. The world would be a better place, if all businesses and individuals conducted themselves as you do."

February, 2012 - Randy from Onalaska, WI states:  "Thanks so much for your willingness to help us. Let me know if there is a testimonial page on your site. I would gladly make a comment about how good you have been to work with and how you have done everything you can to make the sale positive. We appreciate it and love your product. My daughter has wanted to go for a ride each night we have had it, even when it is snowing."

July, 2011 - Lou from Rosenberg, Texas emails us::  "Got 'em. They arrived today. They are on my exercise bike. They will serve me much better than the pedals that were originally on the bike.
Thanks for taking such good care of me and getting them to me so quickly. It was a real pleasure doing business with you."

May, 2011 - Tyler A. from Gainesville, Florida: "Thank you for great service! I really liked ordering with you guys. You were fast, easy, and very friendly. If I order anything else cycle related I will come to you first.

March, 2011 - Don S. from Spring Hill, Florida by email: "Nice job! Easy order process, quick shipment, product arrived with no problems. Nice price, too."

January, 2011 - Dennis B. from Lakeland, Florida states: "Thanks for the great sales service. I will recommend CS&F to others that may want a product you handle"

January, 2011 - Tom L. from MIDLOTHIAN, VA says this about his Schwinn Elliptical purchase:  "Received product in good order...  Gave it a whirl this morning and I'm very pleased with it's maiden voyage. Good price, good product and great service. Thanks"

Thursday, October 7, 2010 - From anonymous in Cleveland:  "I took my mountain bike into Cycle Sport and Fitness in Cleveland Heights thinking I would have to have a faulty shifter replaced. I was told to try spraying with WD40 because sometimes dirt clogs the intricate gears. They even sprayed it for me and told me that if the problem persist to bring it back and they would replace the shifter. I want to applaud their integrity. They could have easily said leave it and charged me $50 for repairs, and I would not have been the wiser. It works perfectly."

June, 2010 - Mark B. from Canonsburg, PA writes about our fast service: "You guys are great!  Thanks again!  Have a good one"

January, 2010 - Jim S. from Vernon Hill, IL writes: "I wanted to thank you guys, Tom & John, for your assistance w/my recent purchase of Air Dyne replacement pedals and seat.  Both seem to be making a big difference in my workouts. I had contacted a number of local independent bike shops and 800 numbers as part of my efforts to upgrade my Air Dyne and your shop was head-and-shoulders above anyone else I contacted - in terms of your interest & patience in answering my questions, your recommendations, and in post-sale assistance w/old pedal removal, etc..  I'm glad I was able to give you my business."

12/01/2009 - Susan S. & David S. from Sandy Springs, GA: "Thanks. Cycle Sports & Fitness exceeded our expectations. The guys there were helpful and supportive. They did everything we asked for"

10/31/2009 - James B. from Cashiers, NC:  "We got it! Thanks for the excellent and personal service. We will keep your company in mind for the future."

06/19/2009 - Bob C. from Salem, NJ: "I have never dealt with a business so human very rare VERY RARE. Peace and Love to you. Bob."

12/05/2008 - Rafael Q. from El Paso, TX:  "...I did get the sunglasses last Friday. Thank you for the great service and prompt delivery and excellent communication."

12/03/2008 - Deborah G. from Manassas, VA:  "Got the unicycle today - thanks for the fast service. You made that real easy. -Debbie"

11/2008 - Bill R. from Vista, CA:  "I received my Schwinn 130 Upright via DHL...."  "Have used it for a week and all is great.  Easy assembly, adequate packaging, solid product.  Thanks for your company's business style.  We need more business operating like you do!"

7/2008 - Heather C. from Churchville, New York:  "Thanks you so much for the timely shipping I received the package today.  The helmet is great and fits perfect.  I love it"

06/2008 - Tim D. from Park City, Utah writes:  "Thank you for the prompt delivery of my Serfas glasses.  I'll be using your website for many of my cycling needs"

06/2008 - Heather from De Soto, Illinois writes:  "You guys rock!  Thanks so much, Heather"

03/2008 - Susan C. from Marin County, California:  "Thanks so much for your help!  I am getting more help from you than I can obtain in any place here in Marin County of the great state of California!  I truly appreciate it.....   That makes you a standout in your industry."

Dave S. from North Tonawanda, New York:  .... "I received my Airdyne and had no problem putting it together. Just wanted to thank you for your professionalism in handling my account. I'll recommend your co. very highly to anyone needing fitness equipment. Thanks again, Dave S. "

Steve W. from Bucyrus, Ohio:  "Thanks for the reply. I called your store and my questions were answered and I purchased the 431. It arrived on 12/26. Your service was terrific with helpful people when I called and quick shipping very impressive in the Holiday season."

Linda C. from Grover Beach, California: "Thanks, Tom, I ordered one to ship today!  John was very helpful.. I'll definitely be recommending your online store to my Unicycle group! Thanks."

Elizabeth L. from Roanoke, Virginia:  "I just wanted to follow up and tell you how satisfied I am with your customer service.  Thank you for calling me Monday to obtain my payment information and confirm my mailing address.  I received my bicycle seat in 48 hours!  Yesterday, I got to try it out for the first time, and I absolutely love it.  The fit is perfect and it feels great riding!  I am extremely pleased with this entire transaction."

Brian D. from Long Beach, California: "Thanks for shipping the Grape Sting Ray right before the DHL cut off on the Wednesday that I called. It arrived on Monday and my son will be thrilled when Santa comes around. You have a great company and the service over the phone was exemplary. If any customer needs assurance that you folks are for real, have em give me a shout."

Jeff M. from West Bend Wisconsin:  "Hi, I just wanted to email a brief note to let you know I was very pleased with my recent purchase of a Torker Kick Scooter. Your website offered the best price I could find, plus free shipping! The scooter arrived in perfect condition just two days later. A great internet purchase experience and excellent customer service. Thanks!"

Susan C. from New York State writes:  "Hi...I love your web-site. Easy to navigate. I found what I needed right away."

Sandy from Sunnyvale, California writes about his Schwinn 438 Elliptical: "This is a great machine, and it is taking my workouts to a whole new level"

Mark H. from Nashville, Tennessee writes:  "I called and ordered the new Schwinn 231 on Monday afternoon and it arrived at noon on Wednesday in Nashville, TN"

Mike B. from Jeffersonville, Indiana writes"Our Elliptical Was Delivered As Promised In Great Shape... It Has Been Assembled, And Tested And Appears To Be The Same GREAT QUALITY As The Recumbent Cycle We Purchased From Cycle Sport & Fitness. We Just Wanted To Say "Thanks For The GREAT PRODUCTS Backed By GREAT CUSTOMER SERVICE!"

Sandra H. from Marina, California writes:  "Thank you very much for taking such good care of me.  I ordered a Schwinn 113 exercise bicycle, and it arrived this morning in excellent condition.  I will be sure to visit your website again, should I need to buy anything for my bicycle."

Thomas W. from Ramsey, Michigan writes: "The Schwinn 231 exercise bike meets all of our expectations - but your customer service exceeds my expectations; I will look to Cycle Fitness as my first (1st) choice in the future" .... "The instructions and assembly were straight forward for me but it was an absolute delight to hear from the seller to offer assist in the event I had trouble!"

Sheree R. from St. Petersburg, Florida writes:  "I want to thank you so much for helping me make my dreams come true. I have wanted a classic Stingray for a LONG time.... My new GRAPE Stingray is sitting right here in my house (you don't think I would make it live outside???) LOL LOL. I already love it so much. I know for sure I will have this bike for the rest of my life. Oh, I might add one or two along the way, but this is going to be the ONE. I want to thank you for that. Also, I want to say your service is the BEST. I couldn't believe when I saw that box on my front porch. It was so fast, it seemed I waved a magic wand and it appeared. You are the greatest!! Thanks again!!"